Stakeholder Table

[GRI 2-28, 2-29]

Stakeholder group	Method of engagement	Frequency of engagement	Key concerns/focus areas	How stakeholders’ concerns and expectations are addressed
Customers	Virtual events(webinars, forums, etc) Meetings Surveys and feedback E-mails	Annually, quarterly, monthly, weekly, daily	Product quality, delivery, and services Short-term and long-term product pricing Traceability Environmental harm, social injustice, and exploitation	RSPO, MSPO, ISPO certified products Quality and safety certified products NDPE policy Crosscheck Product development specialists, supported by R&D scientists, interact with customers directly to optimise solutions and provide technical support
Employees	Employee engagement surveys Volunteer programmes Skills development workshops Organisational Health Index (OHI) Muster briefings Union meetings Gender Committee meetings	Annually, quarterly, monthly, weekly	Succession pipeline and bench strength Performance and consequence management Employee well-being initiatives Learning and development Workers’ welfare Wages and overtime work Collective agreement	Developing strategies for mission critical position successors and high potential talent Aligning and strengthening KPIs and entering into robust performance conversations to achieve a high-performance culture Identifying learning needs and implementing structured development programmes to build capacities and capabilities Human Rights Charter Suara Kami helpline, whistleblowing channels OSH systems and standards SDP’s COVID-19 approach Adopting practices to ensure safety at all our upstream and downstream operations Migrant Worker Responsible Recruitment Procedure
NGOs/ civil society organisations	Meetings and forums Engagement surveys Collaborative projects	Annually, quarterly, monthly	FPIC Environmental impacts Human rights and labour rights Expansion plans Deforestation Traceability Food security	Responsible Agriculture Charter Traceability and transparency data through Crosscheck Human Rights Charter Partnerships Innovation and Productivity Charter SDP Sustainability Scorecard
Industry groups	Working groups Task forces Technical committees	Annually, quarterly	Certification-related issues Regulatory pressure Market forces (trade and business) Sustainability issues	Partnership opportunities Task forces, working groups and other platforms (e.g., RSPO Smallholder Support Fund Panel, Shared Responsibility Working Group, Biodiversity and HCV Working Grouping, Human Rights Working Group) Contributing to the revision of sustainability certification standards, e.g. RSPO P&C, MSPO Sharing SDP’s oil palm genome sequencing knowledge PNG Oil Palm Research Association membership
Government agencies	Meetings On-site inspections eCorrespondence	Annually, quarterly	Regulatory compliance Emerging regulatory changes	Beyond Compliance Approach Robust governance
Local communities	Land usage agreements Community meetings Engagement events RSPO complaints panels Grievance panels Gender committee	Annually, quarterly, monthly	Community lands and ownership Fire and haze prevention Exploitation Local ecosystems/employment Smallholders Gender issues	NDPE commitments Responsible Agriculture Charter Human Rights Charter Commitment to community development FPIC Philanthropic support Smallholder schemes Women’s empowerment and financial literacy programmes
Academic Institutions	Collaborative Projects Advisory Roles Funding Applications	Annually	Awareness on sustainable palm oil production Community engagement	Partnership opportunities Research collaborations Collective action and commitments
Investors	Meetings Reports	Quarterly, anually	ESG considerations	NDPE commitments and progress’ Annual/sustainability reports